General Terms and Conditions

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

Cooling-off period: the period during which the consumer may exercise their right of withdrawal.

Consumer: a natural person who is not acting in the course of a profession or business and who enters into a distance contract with the entrepreneur.

Day: 21-06-2026.

Extended transaction: a distance contract relating to a series of products and/or services, where the delivery and/or purchase obligation is spread over time.

Durable medium: any tool that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unchanged reproduction of the stored information.

Right of withdrawal: the possibility for the consumer to cancel the distance contract within the cooling-off period.

Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance.

Distance contract: an agreement concluded within the framework of a system organized by the entrepreneur for the distance sale of products and/or services, whereby exclusive use is made of one or more means of distance communication up to and including the conclusion of the agreement.

Means of distance communication: any means that can be used for concluding an agreement without the consumer and entrepreneur being together in the same place at the same time.

General Terms and Conditions: the present General Terms and Conditions of the entrepreneur.

Article 2 – Applicability

These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions shall be made available to the consumer. If this is not reasonably possible, it shall be indicated before the distance contract is concluded that the terms and conditions can be inspected at the entrepreneur’s premises and that they will be sent free of charge to the consumer upon request as soon as possible.

If the distance contract is concluded electronically, the text of these terms and conditions may, contrary to the previous paragraph and before the contract is concluded, be made available electronically in such a way that it can easily be stored by the consumer on a durable medium. If this is not reasonably possible, it shall be stated where the terms and conditions can be consulted electronically and that they will be sent free of charge electronically or otherwise upon request.

If specific product or service conditions also apply in addition to these general terms and conditions, the second and third paragraphs shall apply accordingly, and in the event of conflicting conditions the consumer may always rely on the provision most favorable to them.

If one or more provisions of these terms and conditions are wholly or partially void or annulled at any time, the remainder of the agreement and these conditions shall remain in force, and the relevant provision shall be replaced without delay by a provision that approximates the purpose of the original as closely as possible.

Situations not covered by these terms and conditions shall be assessed in accordance with the spirit of these terms and conditions.

Any ambiguities concerning the interpretation or content of one or more provisions shall be interpreted in accordance with the spirit of these terms and conditions.

Article 3 – The Offer

If an offer has a limited validity period or is subject to conditions, this shall be explicitly stated in the offer.

The offer is non-binding. The entrepreneur is entitled to modify and adjust the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer. If the entrepreneur uses images, these shall be a truthful representation of the products and/or services offered. Obvious mistakes or errors in the offer are not binding on the entrepreneur.

All images, specifications, and data in the offer are indicative only and cannot give rise to compensation or dissolution of the agreement.

Product images are a truthful representation of the products offered. The entrepreneur cannot guarantee that the displayed colors exactly match the actual colors of the products.

Each offer contains such information that it is clear to the consumer what rights and obligations are attached to acceptance of the offer. This includes in particular:

  • The price, excluding customs clearance charges and import VAT. These additional costs are at the customer's expense and risk. The postal and/or courier service will use the special scheme for postal and courier services regarding imports. This scheme applies when goods are imported into the EU country of destination, which is the case here. The postal and/or courier service collects the VAT (possibly together with customs clearance charges) from the recipient of the goods.

  • Any shipping costs.

  • The manner in which the agreement will be concluded and the actions required for this.

  • Whether the right of withdrawal applies.

  • The method of payment, delivery, and execution of the agreement.

  • The period for acceptance of the offer or the period during which the entrepreneur guarantees the price.

  • The rate for distance communication if costs are calculated on a basis other than the regular basic rate.

  • Whether the agreement is archived after conclusion and, if so, how it can be consulted.

  • The way in which the consumer can check and correct information provided before concluding the agreement.

  • Any languages in which the agreement can be concluded besides Dutch.

  • Any codes of conduct to which the entrepreneur is subject and how these can be consulted electronically.

  • The minimum duration of the distance contract in the case of an extended transaction.

Optional: available sizes, colors, and materials.

Article 4 – The Agreement

The agreement is concluded, subject to paragraph 4, at the moment the consumer accepts the offer and fulfills the associated conditions.

If the consumer accepts the offer electronically, the entrepreneur shall immediately confirm receipt of the acceptance electronically. As long as receipt has not been confirmed, the consumer may dissolve the agreement.

If the agreement is concluded electronically, the entrepreneur shall take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If electronic payment is possible, appropriate security measures shall be observed.

The entrepreneur may, within legal limits, investigate whether the consumer can meet their payment obligations, as well as all facts and factors relevant to responsibly entering into a distance contract. If there are valid grounds not to enter into the agreement, the entrepreneur is entitled to refuse an order or application or impose special conditions.

The entrepreneur shall provide the consumer with the following information in writing or on a durable medium:

  • The business address where complaints can be submitted.

  • The conditions and method for exercising the right of withdrawal or a clear statement if this right is excluded.

  • Information on guarantees and after-sales services.

  • The information referred to in Article 4 paragraph 3 unless already provided.

  • The requirements for terminating an agreement with a duration of more than one year or of indefinite duration.

For extended transactions, the above applies only to the first delivery.

Every agreement is entered into subject to the availability of the products concerned.

Article 5 – Right of Withdrawal

When purchasing products, the consumer has the right to dissolve the agreement without giving reasons within 30 days. This cooling-off period begins on the day after receipt of the product by the consumer or a representative designated by the consumer and known to the entrepreneur.

During the cooling-off period, the consumer shall handle the product and packaging with care. The product may only be unpacked or used to the extent necessary to determine whether the consumer wishes to keep it. If the right of withdrawal is exercised, the product must be returned with all supplied accessories and, if reasonably possible, in its original condition and packaging, in accordance with the entrepreneur’s instructions.

If the consumer wishes to exercise the right of withdrawal, they must notify the entrepreneur within 30 days of receiving the product by written notice or email. After notification, the product must be returned within 30 days. The consumer must prove timely return, for example with proof of shipment.

If the consumer has not notified the entrepreneur or returned the product within the specified periods, the purchase becomes final.

Article 6 – Costs in Case of Withdrawal

If the consumer exercises the right of withdrawal, the return shipping costs shall be borne by the consumer.

If the consumer has made a payment, the entrepreneur shall refund it as soon as possible and no later than 30 days after withdrawal, provided that the returned product has been received or conclusive proof of return shipment has been supplied.

Article 7 – Exclusion of the Right of Withdrawal

The entrepreneur may exclude the consumer’s right of withdrawal for products described below, provided this exclusion has been clearly stated in the offer before the agreement is concluded.

Exclusion is only possible for products:

  • Made according to the consumer’s specifications.

  • Clearly personal in nature.

  • Which cannot be returned due to their nature.

  • That may spoil or become obsolete quickly.

  • Whose price depends on fluctuations in the financial market beyond the entrepreneur’s control.

  • Newspapers and magazines sold individually.

  • Audio and video recordings and computer software where the seal has been broken.

  • Hygienic products where the seal has been broken.

Exclusion is only possible for services:

  • Relating to accommodation, transport, restaurant services, or leisure activities to be provided on a specific date or period.

  • Whose delivery began with the consumer’s express consent before the cooling-off period expired.

  • Relating to betting and lotteries.

Article 8 – Prices

During the validity period stated in the offer, prices shall not be increased, except due to changes in VAT rates.

Products or services whose prices are subject to financial market fluctuations beyond the entrepreneur’s control may be offered at variable prices. This dependency and the fact that any prices mentioned are indicative shall be stated.

Price increases within 3 months after conclusion of the agreement are only permitted if they result from legal regulations.

Price increases after 3 months are only permitted if:

  • They result from legal regulations; or

  • The consumer has the right to terminate the agreement from the date the increase takes effect.

Under Article 5(1) of the Dutch Turnover Tax Act 1968, the place of delivery is deemed to be the country where transport begins. In this case, delivery takes place outside the EU. Consequently, import VAT and customs clearance charges will be collected from the customer by the postal or courier service. Therefore, the entrepreneur will not charge VAT.

All prices are subject to printing and typographical errors. No liability is accepted for such errors. In the event of such errors, the entrepreneur is not obliged to supply the product at the incorrect price.

Article 9 – Identity of the Entrepreneur

Company Name: RapidoSSence

Business Address: Ranonkelstraat 2, 4941 XD Raamsdonksveer, Netherlands

Email: info@Evique.com

Chamber of Commerce Number (KvK): 98981951

VAT Identification Number: NL005364572B93

Article 10 – Conformity and Warranty

The entrepreneur guarantees that products and/or services comply with the agreement, the specifications stated in the offer, reasonable standards of quality and usability, and the legal provisions and government regulations existing on the date the agreement is concluded.

A warranty provided by the entrepreneur, manufacturer, or importer does not affect the statutory rights and claims that the consumer may invoke.

Any defects or incorrectly delivered products must be reported in writing within 30 days after delivery. Products must be returned in their original packaging and in new condition.

The entrepreneur’s warranty period corresponds to the manufacturer’s warranty period. However, the entrepreneur is never responsible for the ultimate suitability of products for any individual application or for advice regarding use.

The warranty does not apply if:

  • The consumer has repaired or modified the products themselves or had them repaired or modified by third parties.

  • The products have been exposed to abnormal conditions or handled negligently or contrary to instructions.

  • The defect results wholly or partly from government regulations regarding the nature or quality of materials used.

Article 11 – Delivery and Performance

The entrepreneur shall exercise the utmost care in receiving and executing orders.

The place of delivery is the address provided by the consumer.

Accepted orders shall be executed promptly and no later than 30 days unless a longer delivery period has been agreed. If delivery is delayed or cannot be completed, the consumer shall be informed within 30 days. In that case, the consumer may terminate the agreement free of charge and is entitled to any applicable compensation.

Upon termination, amounts paid shall be refunded as soon as possible and no later than 30 days after termination.

If delivery of a product proves impossible, the entrepreneur shall attempt to provide a substitute item. This will be clearly communicated. The right of withdrawal cannot be excluded for substitute products. Return costs for substitute items shall be borne by the entrepreneur.

The risk of damage or loss remains with the entrepreneur until delivery to the consumer or a designated representative unless expressly agreed otherwise.

Article 12 – Extended Transactions: Duration, Termination, and Renewal

Termination

The consumer may terminate an agreement of indefinite duration for regular delivery of products or services at any time with a notice period of no more than one month.

The consumer may terminate a fixed-term agreement for regular delivery of products or services at the end of the fixed term with a notice period of no more than one month.

The consumer may:

  • Terminate at any time.

  • Terminate in the same way the agreement was entered into.

  • Use the same notice period as applies to the entrepreneur.

Renewal

A fixed-term agreement for regular delivery of products or services may not be automatically renewed for a fixed term.

An exception applies to subscriptions to newspapers and magazines, which may be renewed for up to three months if the consumer can terminate at the end of the extension with one month’s notice.

A fixed-term agreement may only be renewed for an indefinite period if the consumer can terminate at any time with no more than one month's notice.

Trial subscriptions automatically end after the trial period and may not be automatically renewed.

Duration

If an agreement lasts more than one year, the consumer may terminate it at any time after one year with a notice period of no more than one month, unless reasonableness and fairness dictate otherwise.

Article 13 – Payment

Unless otherwise agreed, amounts owed by the consumer must be paid within 7 working days after the cooling-off period begins. For service agreements, this period starts after confirmation of the agreement.

The consumer must immediately report inaccuracies in payment information.

In the event of non-payment, the entrepreneur may charge reasonable costs previously disclosed to the consumer, subject to legal limitations.

Article 14 – Complaints Procedure

Complaints regarding the execution of the agreement must be submitted fully and clearly within 7 days after the consumer discovers the defect.

Complaints shall be answered within 30 days after receipt. If a longer processing time is required, the entrepreneur will acknowledge receipt and indicate when a more detailed response can be expected.

If the complaint cannot be resolved amicably, a dispute arises that is subject to dispute resolution procedures.

A complaint does not suspend the entrepreneur’s obligations unless agreed otherwise in writing.

If a complaint is found justified, the entrepreneur will, at its discretion, repair or replace the product free of charge.

Article 15 – Disputes

All agreements between the entrepreneur and the consumer to which these terms and conditions apply shall be governed exclusively by Dutch law, even if the consumer resides abroad.

Article 16 – CESOP

Due to measures introduced and strengthened from 2024 under the “Act Amending the Turnover Tax Act 1968 (Act implementing the Payment Services Directive)” and the implementation of the Central Electronic System of Payment Information (CESOP), payment service providers may register payment data in the European CESOP system.