The Atelier Inquiries | Frequently Requested Information

What is the timeline for my acquisition to arrive?

To maintain our uncompromising standards and ensure your pieces arrive directly from our selective international artisan hubs in pristine condition, we bypass traditional intermediate warehousing. This deliberate logistical path allows us to maintain exceptional material integrity.

Our standard delivery window spans 5 to 10 business days (Monday through Friday, excluding public holidays).

What should I do if my creation has not yet arrived?

Due to exceptional global demand for our highly limited curations, select pieces may occasionally require additional transit time. We deeply appreciate your patience. Should your estimated delivery window pass without arrival, please contact our Atelier Concierge immediately at info@maritmonroe.com. Our logistics specialists will instantly trace your package.

How do I initiate a return or exchange?

To request a return, kindly contact our concierge team at info@maritmonroe.com. Please provide your full name, the unique order number (e.g., #0000) found within your digital receipt, and the nature of your request. Our team will formally register your return and provide you with exclusive return coordinates, allowing you to secure dispatch via your preferred premium courier.

What are the costs associated with a return?

Return transit fees and logistics are the sole responsibility of the client. Costs fluctuate based on your chosen premium courier service; we kindly recommend consulting your preferred provider's portal for precise structural pricing.

What are the criteria for a return?

Marit Monroe accommodates returns within a strict 30-day window, commencing precisely on the day your package is delivered. To honor the elite craftsmanship and immaculate nature of our garments, pieces are eligible for return exclusively under the following criteria:

• The Timeline: The 30-day return window remains entirely active.

• The Presentation: The piece resides undisturbed in its original archival packaging with all signature house security tags completely intact.

• The Condition: The garment is entirely unworn, unaltered, unwashed, and in pristine condition.

Which payment methods are accepted?

We accept an array of prestigious, globally recognized payment methods. To view the exact options tailored to your geographical enclave, simply proceed through the steps on our secure checkout gateway. Every transaction is processed through advanced, fully encrypted banking networks to guarantee 100% financial security and confidentiality.

What if I have not received my digital order confirmation?

An omission of an official confirmation is an absolute rarity within our system. Should your digital receipt fail to arrive shortly after purchase, please message info@maritmonroe.com with your full name and preferred email address. Our team will immediately locate your profile and resolve the matter.

Am I able to cancel my order?

Should you wish to rescind your acquisition for any reason prior to atelier dispatch, please contact info@maritmonroe.com with immediate urgency. To ensure a seamless interception, please include your full name, unique order number, and the reason for cancellation.